Check Warranty Status
Check Warranty Status
Warranty Policy
Thank you for choosing our products. We are committed to providing reliable, high-quality devices and excellent after-sales support. This Warranty Policy explains the coverage, terms, and process for claiming warranty service for all products purchased from us or our authorized partners.
Warranty Coverage
Warranty Coverage
Our products are covered under a standard warranty against manufacturing defects in materials or workmanship.
Warranty Duration
- Mini PCs / Thin Clients/ Desktop / AIO / Monitors: 1 Year Standard
- Accessories (Adapters, Cables, Remotes): 6 Months
- Manufacturing defects
- Hardware malfunction under normal use
- Component failure due to internal issues
- Driver or software support for officially shipped OS
- Physical damage, cracks, or broken ports
- Liquid damage or burn marks
- Damage due to wrong power supply or voltage fluctuation
- Unauthorized repairs or modification
- Damage caused by software/virus or third-party apps
- Normal wear and tear
- Missing serial number or tampered sticker
Warranty Claim Process
Warranty Claim Process
To raise a warranty request, please follow the steps below:
Step 1: Register a Complaint
Contact our support team through Whats app link or Phone: +91 84485 89532
Provide the following:
- Product model
- Serial number
- Purchase date
- Problem description
- Photos or video of the issue
Step 2: Remote Diagnosis
Our technical team will:
- Check the issue remotely
- Provide troubleshooting steps
- Decide if the device needs replacement or repair
Step 3: Repair / Replacement
If repair is required:
- Customer must send the device to our service centre
- Processing time: 3–7 working days
If replacement is issued:
- A refurbished or new unit may be provided based on availability
- Warranty of the replacement unit continues from the original purchase date
Customer Responsibilities
Customer Responsibilities
- Keep the invoice or purchase proof
- Ensure the serial number sticker is intact
- Follow installation & usage guidelines
- Provide accurate issue details for faster processing
Shipping Policy for Warranty
Shipping Policy for Warranty
- Customer sends product to service center: Customer bears courier charges
- We return repaired product to customer: We bear courier charges
Warranty Void Conditions
Warranty Void Conditions
Warranty becomes void if:
- Serial number is removed/tampered
- Product is physically or electrically damaged
- Unauthorized repair attempts are made
- Product is used with incompatible accessories or power adapters
Liability Limitation
Liability Limitation
The company is not responsible for:
- Data loss
- Business losses due to device downtime
- Any indirect or consequential damage
The warranty is limited to repair/replacement of the product only.
